WASHINGTON (Reuters) – Southwest Airlines has launched a delay compensation program as part of a $140 million Transportation Department settlement over the airline’s December 2022 holiday meltdown.
Southwest in December 2023 agreed over three years to provide $90 million in travel vouchers of $75 or more to passengers delayed at least three hours getting to final destinations because of an airline-caused issue or cancellation and to start the program by April 30. The airline said Monday it quietly launched the program on April 16 and has already heard from a few thousand customers seeking vouchers.
(Reporting by David Shepardson)
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