UNDATED, MI (WKZO AM/FM) — Amazon has announced that their return policies have been updated for the holidays to offer customers free return shipping.
Officials said in a statement that electronics, household items, pet supplies, kitchen appliances and more, in addition to shoes and apparel, no matter the reason for the return.
“At Amazon, we’re constantly innovating on the customer experience – not only when purchasing an item, but also making a return,” Director of Amazon WW Returns and ReCommerce Libby Johnson McKee said. “With free returns on millions of items, customers don’t need to worry if the keyboard they ordered doesn’t feel quite right or if their dog likes his new bed – they can buy with confidence, knowing they’ll be able to return it for free with just a few easy clicks.”
Amazon customers need only follow three steps to make a return:
- select the item(s) to be returned and the reason for returning from the ‘Your Orders’ page on Amazon.com or the Amazon app.
- Select from a list of convenient return options, including at least one free option.
- Drop off the item at a location within 5 miles of their delivery address.
In an effort to be more sustainable, Amazon officials say the company will minimize packaging used for return orders.
Customers show the QR code received after starting a return, along with the item to be returned, to an associate at a participating location. The associate will then pack and ship it for free, consolidating packages whenever possible.
Customers can utilize the following locations to initiate an item return:
- Amazon Physical Stores: Easily return eligible products at Amazon Books and Amazon 4-star stores. Customers simply walk into one of Amazon’s convenient locations staffed with helpful associates, show the QR code received after starting a return online, and hand over the item in the original manufacturer’s packaging.
- Amazon Hub locations, including Locker and Locker+ locations: To return to a Locker, customers bring their eligible items in a box or shipping envelope and use the barcode or six-digit code sent after starting a return to place the item in the slot. For staffed Locker+ locations, customers either pre-package their item or use the free packing materials available onsite. Amazon Hub locations are in more than 900 cities and towns across the country.
- Whole Foods Market: Select Whole Foods Market locations have free no-box and no-label return drop off for eligible items with more locations being added all the time. Certain Whole Foods Market locations also offer Amazon Locker and Amazon Locker+ return options.
- Kohl’s: Return eligible items at more than 1,000 Kohl’s locations across 48 U.S. states. When customers arrive, they will visit the Amazon Returns desk to make to make their return by showing the QR code to a store associate. No box or label is needed.
- UPS: Customers can choose to drop-off eligible items using a pre-paid mailing label at more than 10,000 The UPS Store and UPS Access Point locations nationwide. At The UPS Store locations, Amazon customers can also take advantage of a label-free and box-free return option or they can arrange a no cost pick-up from their home or office via a UPS driver.
During the holidays, items shipped and fulfilled by Amazon between November 1, 2019 and December 31, 2019 can be returned until January 31, 2020.
More information about Amazon return policies can be read online at this link.
