UNDATED, MI (WKZO AM/FM) — Indiana Michigan Power is warning its customers of a new scam phone call affecting areas of its coverage.
According to an official press release, the company has adopted a follow-up phone message in addition to the written notice informing customers of pending disconnections and explaining options to continue their service.
Customers who receive such a call can confirm it is from I&M and not a scammer by calling one of I&M’s legitimate Customer Operations Center phone numbers:
- 866-715-3526
- 800-311-4634
- 800-311-6424 (Michigan)
The company notes that all customers facing disconnection receive a written notice explaining the amount due and the scheduled date of the disconnection. To make sure customers are aware of a scheduled disconnection, I&M now follows up with a pre-recorded, automated call informing them that their account is subject to disconnect.
If customers receive a call about their bill and are instructed to call any other phone number, it is likely a scam and they should call I&M immediately.
I&M says it has recently received reports of customers being asked to send or deliver money immediately. The company is asking customers to call the Customer Operations Center to make a report in the event of such a call.
The company says that the scam callers ask a customer to purchase a gift card or use other questionable means of paying their bill.
Customers can also check their bill status online at IndianaMichiganPower.com.
