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Michigan Unemployment Agency to be closed later this month for computer system upgrade

The Michigan Unemployment Insurance Agency
The Michigan Unemployment Insurance Agency

LANSING (WKZO) -- The Michigan Unemployment Insurance Agency will be making some changes. Later this month, the unemployment office will be upgrading its 30 year old computer system to make it possible for recipients of benefits to do more online.

That's according to the agency's acting director, Shawn Thomas, who says recipients of benefits will now get an online dashboard to sign up for benefits and check in. He says it'll all be more convenient. The old phone system will also still work.

While the new system is being installed, both the online and phone services of the unemployment office will be down this month. This means that no calls made to MARVIN will work on September 26th, 27th, and 30th. Thomas says that the UIA’s 15 Problem Resolution Offices will also be closed to the public as staff will be unable to access any customer information during the upgrade. Those who receive benefits are being notified so they can reschedule any calls they're supposed to make to MARVIN during that time.

 

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